Saturday, October 6, 2012

Data collection for Estate Agents

By George Hamilton


Estate agents see no harm in asking after their customer's personal details. This has led to people having a built-up perception of the need for this kind of information. The Direct Marketing Association (DMA) even goes on to ascertain this. Out of three people, one of them looks upon their personal information as a commodity to be traded with companies in exchange for benefits or services. This ratio rises to two out of five in the 25-40 age bracket.

Consumers are judicious about which brands they share personal information with. While data privacy is a concern to a few, many are confident in sharing theirs. Trust is the key factor -people tend to share their data with brands and companies they trust. However, trust takes a long time to build and customers are seen disclosing more as the trust and relationship builds up.

If consumers know and understand that brands are to use their data in a way that they consider to be responsible and deliver some benefits, then they are much more likely to engage.

Offering choice

No one alive will go into anything blindfolded. It is thus in the best of the estate agents' interest, to tell the customers why, and how the information they give will be used. The limpidity of it all builds reliance.

Giving customers' a choice is the key. After registration, customers can go in and change their preferences - they choose the type of communications they want, such as our property of the week email and customers can opt in and out, changing the amount of data they choose to share.

Another way to get consumers talking is by warming up to them by probably offering a list of the best houses, or a new service in need of consumer opinion. This is the best ice-breaker in contradiction with starting off by pumping their private details from them.

Constant Communication

Constant communication with the customers is a great way to ensure consumer satisfaction. The mobile-tracking is one of these communications. Estate agents are able to respond with the appropriate details on property at their location. The 'Right Move' application is able to keep track of customers and customers are appreciative.

This app allows people to stand outside a property, press a button to get located and be served the details of the house they are looking at. In this instance, consumers are happy to utilize the location functionality and it is clear to them why their location is being tracked.

Young adults do not need much coercing to part with their personal information, be it online or offline. This is unlike their much older colleagues. In addition, they do not care much for the companies that are collecting information about them or what it is they want to do with it.

By asking people to log on to their websites with their Facebook or other social media details, companies are able to attract a larger crowd that is more free to divulge personal details about themselves. Some go on to offer free Wi-Fi in exchange for their e-mails. This way, they can also be able to convince people how important the information they give is and the purpose it serves.




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